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CONTENTS
SOUNDART
Q. What is SoundArt?
A. Put
simply, one or two canvas speakers, sleek subwoofer box, your choice
of picture and, of course, your choice of music. Simply plug your iPod,
MP3 player, PC or Hi-Fi into our
aesthetically designed active subwoofer and you're ready to enjoy a
new aural experience.
The sound is delivered through the canvas using the latest DML
(Distributed Mode Loudspeaker) technology. This technology delivers
sound in a new form that provides a clear, natural acoustic
listening experience.
Q. What is DML?
A. DML stands for Distributed Mode Loudspeaker,
a unique sound technology patented by NXT technologies, and
harnessed by SoundArt for the SoundArt speaker panels. To find out
more about the technology, visit our
DML technology page.
Q. Do SoundArt UK
just sell speaker systems?
A. No, SoundArt UK also provide a host of Audio Visual services. With
over seven years of experience in the AV installation market,
whatever your audio visual ambitions, we can lead you through every
step, from consultation and design services to the installation of
your home cinema, multi-room audio or simple TV solution. Please
contact us to find out more.
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CHOOSING YOUR SYSTEM
Q.
What's the best way to choose my system on your website?
A.
We've
developed three simple ways for you to browse and choose your
perfect SoundArt system:-
» choose your art
[select your
artwork and then find which systems it's available on]
» choose your system
[select your system
first and then choose your art for that system]
» browse by artist
[view biographies on
our top artists
before selecting your artwork]
If you're having any difficulty building your
system please give us a call!
Q. I'm
confused. How many panels or artworks do I get with my system?
A.
You have a choice. As standard you can either choose a single panel
(single artwork) system or a dual panel (two artwork) system. Single
panels are also stereo, having two speakers internally.
We can also provide bespoke multi panel systems.
Multi panel systems comprise two active speaker panels plus one or
more dummy panels (e.g. to create a triptych). Please call us to
discuss your exact requirements.
Additionally, we can help you build a 5:1
surround system using SoundArt.
Q. Where can I see a SoundArt demonstration?
A. Any SoundArt Authorised Stockist will be able to provide you
with a full demonstration of the SoundArt system and image options
available from the gallery. Alternatively, come and visit us at
one of the many exhibitions we attend throughout the year. See our
news and events pages for
details.
Q. Can I change the canvas after a while?
A. Yes. Contact your SoundArt Authorised Stockist for details
and costs.
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IMAGES
Q. I have a favourite picture. Can you create a system from this
image for me?
A. Yes. Image manipulation of the customer's own image is limited
to one hour at an additional £49.50 which will be included
to the final cost of your SoundArt. (Work in excess of 1 hour
will be chargeable but you will be notified if this is necessary
at the outset). Most standard image formats are acceptable; JPEG,
TIFF (preferred) and a file size of between 2 and 15MB at 300dpi
(pixels per inch at the desired image size).
Q. I don't have my own picture. Do you have a
gallery?
A. Yes, our “choose your art” pages contain an extensive
collection of contemporary art. Alternatively some of our Authorised
Stockists have their own image galleries or access to a variety
of stunning images.
Q. Can I commission a personal image?
A. SoundArt cannot, but a number of our Authorised Stockists can.
You can decide whether you wish to start with a stock image, a
photographic shoot or commission an artist to create something
for you.
Q. Can you arrange a photographic session for
me?
A. We can't but please contact one of our Photographic Stockists.
There are many award winning photographers who will be more than
happy to arrange a memorable location shoot or portrait session
for you.
Q. Can I have a solid
colour on my system instead of a picture?
A. Yes. You can choose any colour from our Pantone 100 top colours
range. Just select 'Solid Colours' from our
choose your art pages.
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COMPONENTS &
CONNECTIVITY
Q. What is a sub-woofer and what does it do?
A. A Subwoofer is a speaker designed to produce the lowest audio
frequencies generally known as Bass, at an adequate volume. The
Soundart subwoofer is formed in an acoustically treated enclosure
and set to work in harmony with the canvass wrapped panel to enrich
the music you hear.
Q. What size is the subwoofer?
A. 280mm x 280mm x 280mm (11" x 11" x 11") and
the feet are 35mm (11/3") in height.
Q. What material is the subwoofer made of?
A. High grade MDF.
Q. What colour is the subwoofer available in?
A. Black as standard or any RAL colour to order (add 10 working
days to standard order time).
Q. Will the SoundArt system work with my Apple iPod?
A. Yes we use iPod's to demonstrate our systems and they work
well with the SoundArt panels. Any other MP3 player or any audio
source that allows you to take a stereo line level output from
it, also works well.
Q. Will the SoundArt system work with any MP3
Player?
A. Yes, see above.
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PURCHASING
Q. Where do I buy the SoundArt system?
A. Simply buy online through this website or visit any SoundArt
Authorised Stockist.
Q. How long will my order take?
A. From confirmation of image selection to dispatch usually takes
no more than 28 days.
Q. How much does a SoundArt system cost?
A. Prices start from £800.00 excuding VAT and delivery.
Q. What are my payment options?
A. We accept all major credit and debit cards for payment online.
Please contact SoundArt on 0845 123 5433 if you wish to pay by
other means
Q. Will my purchase be taxed?
A. All purchases on SoundArtuk.com are processed inclusive of
VAT at the prevailing UK rate of 17.5%. If you reside outside
of the European Union, then your order will not be subject to
sales tax. If you live within the European Union (EU) you will
be charged Value Added Tax (or equivalent) on your purchase at
a minimum rate of 17.5%. However, this is subject to change within
each member state due to periodic movements in rates. These changes
are beyond the control of SoundArt UK Ltd yet we need to comply
with the legislation of each EU member state.
Q. How much does shipping cost?
A. Shipping is included to all UK mainland addresses. If you reside
outside of the UK your shipping costs are calculated at checkout
according to your country of residence.
Q. Can I have a bespoke size commissioned and
created for me?
A. Yes, however this will attract a premium as it will be outside
of our standard production sizes.
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DELIVERY
Q. How are the goods delivered?
A. Delivery will be made by courier and require a signature. SoundArt
UK Ltd is concious of credit card fraud and where a payment has
been made by credit/debit or charge card we can only deliver to
the registered address of the card holder. Where an alternative
address may be required please email enquiries@soundartuk.com
or phone 0845 123 5433
Q. Am I responsible for import duties or taxes?
A. You are responsible for any import duties or taxes payable
in your respective country.
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INSTALLATION
Q. How do I connect my audio system to the SoundArt system?
A. The SoundArt system is supplied with industry standard connection
leads which are deployed as shown in the supplied installation
manual.
Some systems, such as Bang & Olufsen may
require a specific lead which will be available from your B&O
dealer. Please check with your Authorised Stockist if you are in
any doubt.
Q. What systems are compatible with the SoundArt
System?
A. Any system that provides an Analogue Audio Output or the iPod
(for example) has a stereo mini jack line level output which requires
a stereo mini jack to two RCA (phono) to connect to our system.
This cable is provided as standard. The SoundArt system has been
developed by experts and compatibility has been carefully considered
hence we provide the most standard of all input connectors on
our equipment.
Q. How do I mount the canvas on my wall?
A. The SoundArt Picture Panel speakers aren't particularly heavy
but they do require something a little more substantial than a
picture hook so we recommend a single screw for the smaller panels
and two screws for the larger ones. The detail is included in
the instruction manual which you can download from our website.
Q. How do I hide the speaker cables?
A. Most people do not want to see the wires that connect the speakers
to the subwoofer. We supply a special flat profile cable as standard
with every system. This ribbon cable is easy to wallpaper over.
Alternatively you may want professional installation please speak
to your nearest stockist for further details.
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GUARANTEE
Q. Do the SoundArt systems come with a manufacturer's warranty?
A. Yes, the SoundArt systems come with a comprehensive two year
warranty. Full details come with the system.
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